PPM Conference Speakers & Program

Welcome Drinks - 16/06/18
Venue: Marriott Resort & Spa
This is a brilliant way to get to know your fellow delegates, speakers and sponsors in a very relaxed and informal setting before the conference opening. You will be invited to spend three minutes with prompted ice-breaker questions to help get you started. Do not be shy, it will be quirky and fun, just like the speed-dating concept but property management focused.


Day One - 17/06/18

Conference Registration
7:30am - 8:30am

Malcom Riley
MR Inform, Influence & Entertain

MC of the 2018 PPM National Property Management Conference.

Conference Opening
8:30am - 8:45am





Pat Mesiti
Pat Mesiti Pty Ltd

8:45am - 10:15am
UNLEASHING YOUR GREATEST POTENTIAL | Transforming your mindset
Kick start the conference with a total transformation of your mindset. Discover the secrets on how to engage your mind, emotions and actions to effectively prosper in every aspect of your life; break the cycle of a poverty mindset, unleash abundance and accelerate, accumulate and transmit wealth. Join Pat on centre stage in taking you to another level of success.



Morning Tea
10:15am - 10:45am





Kylie Walsh
Di Jones Real Estate

10:45am - 11:30am
PROPERTY MANAGEMENT HEALTH CHECK | Self-reflection, service and effective planning
In this interactive and content rich session, Kylie will explore the key underlying aspects of a leading and successful property manager. Discover how a few simple changes can improve how you feel about what you do and how you can interact with your clients to be remembered and develop long lasting relationships.


Samara Bedwell
Macwell Property Management

11:30am - 12:15pm
KNOW YOUR WORTH AS A PROPERTY MANAGER | Cost of service
In this session, Samara will look at the behind the scenes of property management. What you need to know to run a profitable property management business, how to value add and deliver what your clients really want while providing real solutions to stand out as a market leader.



Don Harb
EAC

12:15pm - 12:45pm
360 VIRTUAL REALITY TOURS & PROPERTY VIDEO MARKETING | Don't get left behind
Technology and the way we do business is changing at a rapid rate and the cost to embrace simple solutions is more affordable than ever. Discover how you can become an expert videographer and wow your landlords and prospective tenants with 360 virtual 'open house' tour solutions within your agency.



Lunch
12:45pm - 1:45pm





Malcom Riley
MR Inform, Influence & Entertain

1:45pm - 2:30pm
PROPERTY MANAGEMENT INTO THE FUTURE | Knowledge is power
What will be the future of property management? Will we even call it property management? Will the structure of the property management department change? What are the disruptions that we need to be aware of? Is AIRBNB and other similar models a threat or an opportunity? What role will technology play? As a national/international speaker and consultant, Malcom has vast knowledge and experience in what agents are doing now. In this session, Malcom will explore the future of property management to prepare you for the change and how you can be one step ahead.



Cushla Symons
REMAX Regency

2:30pm - 3:30pm
BREAKOUT SESSION 1 - TACKLING THE MODERN DAY PROPERTY MANAGEMENT CHALLENGES | How to work smarter
This will be a fast paced 'no fluff' content rich session on managing tricky and difficult situations when dealing with tenant sign ups, maintenance, tenancy renewals, inspections, breaches, vacates that many property managers face on a day-to-day basis. The session will conclude with an expert property management panel to answer questions from the floor.



Debbie Palmer
PPM Group

2:30pm - 3:30pm
BREAKOUT SESSION 2 - HOW TO RECRUIT & RETAIN PROPERTY MANAGEMENT TEAM MEMBERS WITH GREATER EASE
There is a formula for business success, which includes recruiting the right team members and providing them with the necessary tools and skills to excel, grow and achieve results. In this session, discover the secrets that every agency needs to know on how to better recruit and retain team members. Debbie will share thought-provoking concepts on recruiting, department structures, systems and incentives. The session will conclude with open forum discussions.



Afternoon Tea
3:30pm - 4:00pm




Vasili Hadzellis
Core Property Management Consulting

4:00pm - 5:00pm
CX = PROPERTY MANAGEMENT 3.0 | Innovative Ideas
This session will focus on all things property management to enhance the client experience and value you provide to your clients. Vasili will explore the new technologies and apps that are changing the way you do property management; how to create client nurture programs to provide an experience different to your competitors; how to use social media to communicate differently with your clients (Facebook, Twitter, Instagram, LinkedIn) and how to identify the 1% differentiators that makes your agency unique to win business.



Sarah Bell
Aire.

5:00pm - 5:30pm
ROBOTS AND TOMORROWLAND | Automation and the future of property management
Automation has the potential to liberate property managers to focus on the fundamentally human aspects of their work - building relationships, winning business, educating, negotiating outcomes and responding to complex problems. Robots are here and they are an affordable, scalable workforce that smart property managers can harness to do more with less.



Close of Day One
5:30pm




Property Management Awards Gala Dinner
7:30pm - 10:30pm





Day Two - 18/06/2018
Conference Opening
8:45am - 9:00pm




Tara Bradbury
BDM Academy

9:00am - 9:45am
HOW TO BECOME YOUR LOCAL AREA 'GO TO' PM SPECIALIST | Business growth made easy
As one of Australia's leading Business Development coaches, Tara will share the tips, ideas and strategies that top performing agencies are embracing across the nation who are experiencing rapid growth of their rent roll. This session, will include your very own detailed step-by-step action plan to implement when you return to your agency.



Peter Schravemade
BoxBrownie.com

9:45am - 10:15am
THE FUTURE OF MARKETING RENTAL PROPERTIES | Command your markets attention
Rental property marketing is often a forgotten art. Establishing a marketing strategy for attracting quality tenants is as important as a strategy to attract new business. In this session, you will learn how to create advertising that stands out with simple solutions such as turning a day photo to dusk, stage a property without hiring costs and lots more without utilising expensive professionals. Peter will feature examples, provide advertising tips and walk delegates through the different marketing mediums for renting properties.



Glen Fraser
Methscreen

10:15am - 10:45am
THE EXPLOSION OF METH IN RENTAL PROPERTIES | What principals, property managers, tenants and landlords need to know
Meth labs in rental properties have always been a landlord and property management nightmare with costly clean ups. Now we are seeing the emergence of properties being contaminated from recreational ice smoking, which could possibly be the modern-day asbestos explosion. In this session, we will look at meth contamination, how do we know if the property is contaminated, what are the implications to prospective tenants, current tenants and landlords, what to do, who pays for the clean-up and is there insurance cover?



Morning Tea
10:45am - 11:15am




Peter Lynch
AON Insurance

11:15am - 12:00pm
HOW TO REDUCE YOUR AGENCY RISK & DEFEND A LAWSUIT | Real life case studies
With more than 30 years' experience working with agency claims Peter is one of Australia's leading experts on litigation claims and mitigating agency risk. In this session, Peter will discuss the most up-to-date challenges that the property management industry is facing and how to protect your agency.



Stacey Holt
Real Estate Excellence

12:00pm - 1:00pm
BREAKOUT SESSSION 1 - DOING THE LITTLE THINGS RIGHT | Effective time management, communication and risk management solutions
Property management has become serious business with serious consequences and it is important to understand what it takes to be in control of your day, what to say to protect the agency, how to reduce stress and burnout and create a more sustainable property management service. In this session, Stacey will explore smart tips on reporting to the client, effective communication, record keeping, time management tips and her top best practice tips.



Amy Sanderson
LJ Hooker Property Management Corporate

12:00pm - 12:30pm
BREAKOUT SESSSION 2 - TOUCH POINTS OF RUNNING A SUCCESSFUL PROPERTY MANAGEMENT BUSINESS | Staying connected
As a business owner it is impossible to know everything that happens within the department, but staying connected with different touch points is the key to running a successful business. Learn how to conduct spot performance audits, implement important key performance indicator information to track and monitor the productivity and profits of the department that impacts the bottom-line operations and how to ensure that your team are accountable for their actions.



Shannon Overs
On Platinum

12:30pm - 1:00pm
BREAKOUT SESSSION 3 - GET SWITCHED ON | Cyber Security Protection
The cyber security threat is real, with more than half of Australian businesses having at least once cyber incident each month. The cost to the Australian economy is $3 billion and rising. We must remain vigilant to protect our businesses. In this presentation, you will discover the current threat landscape with real life case studies and how you can proactively protect your business and data.



Lunch
1:00pm - 2:00pm





Michael Furlong
Rent Roll Maximiser

2:00pm - 3:00pm
A FINAL WRAP | The ideal PM agency | 28-day action plan to become great + a real-life case study
To achieve different results requires different action. In this session, Michael will refresh on the key aspects that create award winning teams. You will walk away with a 28-day action plan on how to implement your goals.



AfternoonTea
3:00pm - 3:15pm




Debbie Palmer
PPM Group

3:15pm - 4:00pm
THE HOT SEAT | Property Management Under Pressure
Debbie Palmer 'The Property Manager' Vs Malcom Riley 'The Landlord'

With more than 30 years' experience Debbie will take to the stage and sit in the 'Hot Chair' ready to role-play the most relevant and tricky landlord objections that many property managers face at the listing presentation and how to overcome challenging questions and situations with the tenant and landlord during the tenancy. It will be live and off-the-cuff with questions taken from the floor.



Malcom Riley
MR Inform, Influence & Entertain

3:15pm - 4:00pm
THE HOT SEAT | Property Management Under Pressure
Debbie Palmer 'The Property Manager' Vs Malcom Riley 'The Landlord'

With more than 30 years' experience Debbie will take to the stage and sit in the 'Hot Chair' ready to role-play the most relevant and tricky landlord objections that many property managers face at the listing presentation and how to overcome challenging questions and situations with the tenant and landlord during the tenancy. It will be live and off-the-cuff with questions taken from the floor.



Sponsor Prize Draws
4:00pm - 4:30pm

Be present at the conference closing and you could be one of the lucky delegates who WINS one of our awesome prizes. You must attend to win



Close of 2018 Property Management Conference
4:30pm


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