Training & Events - DETAILS

On-Line PM Training

The receptionist is the most important person in your organisation. They are the first person that your clients and customers come in contact with. Discover what it takes to be a First Class Receptionist.

Event Code: OL PM TRAIN

Location: All States

From: 19/07/2022 to 19/07/2022

Time: 10:30am to 11:45am QLD Time

Event Description:

  • Learn how to greet clients so your organisation is remembered
  • Learn how to answer the telephone and direct calls
  • Learn how to incorporate out of the box telephone techniques that will have you speaking with your clients on a different level
  • Learn how to effectively communicate with your clients and your customers - What to say and what not to say
  • Learn to mirror your clients so they feel comfortable speaking with you
  • Learn the basics of personal and office presentation
  • Learn how to be a value-added team member to your property management and sales department

  • Step 1 - You will be emailed with a training link 30 minutes prior to the on-line training session (Please keep this in your inbox)
  • Step 2 - 10 minutes prior to the session you will need to open the email and click on the link to be invited to the training. Enter your name & email address
  • Step 3 - Our ''meet now'' screen will appear on your computer
  • Step 4 - On the right hand side of your ''meet now'' screen you will need to change the audio mode to Use Mic & Speakers
  • Step 5 - Our Head Office training screen ''Training PowerPoint'' will appear on your screen
  • Step 6 - Ensure your computer speakers are turned on
  • Step 7 - You will hear our trainer
  • Step 8 - The training will commence

    *The training session time may vary by 15 minutes.

Special Note: During the on-line training sessions you will not be able to ask the trainer questions, however, you will be able to type questions into the on-line training portal screen, which the trainer will answer at the conclusion of the session. On the right hand side of your ''Meet Now'' screen you will need to open your chat panel.

Debbie Palmer (Managing Director) - Expert Property Management Trainer & Coach | REIQ Multiple Award-Winning Property Manager of the Year.

Debbie is passionate about property management, which comes across during her training delivery. She is fast-paced and genuinely cares about motivating and educating all principals and property management team members.

Attendees are guaranteed to walk away feeling refreshed, motivated and energised.

Debbie celebrates more than 30 years'' experience in her property management career, working as a property manager and a business owner. She is the founder of the PPM Group [Est. 2000], a national company that encourages and supports business development opportunities within property management departments through the development of procedural systems, coaching, live training broadcasts and learning resource tools.

Debbie guest speaks with thousands of principals and property management team members each year around the nation and overseas on how to improve profitability, performance and productivity.

Debbie is well respected in the industry and has dedicated her working career to improving the ''mindset'' of principals and property managers; as well as the day-to-day internal operations of the property management business.

During Debbie''s working career she successfully doubled a rent roll [200+ net managements] within two years.


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