PPM CONFERENCE - SPEAKERS & PROGRAM

Discover paradise at Sheraton Grand Mirage Resort, Gold Coast, where you could easily be mistaken for thinking you’ve jetted off to a secluded, tropical island.

Meet in the Lobby for early bird registration and to collect your Welcome Drinks tickets

Join us the night before the conference for a catch up. This is a brilliant way to relax and get to know your fellow delegates, speakers and sponsors in a social and informal setting.

Get Ready For This
Please note that session times may vary

Visit us at the Registration Desk in the Exhibition Area to collected registration tickets and name badges

Get ready to take your seats and enjoy the 2-day experience

Join other fellow delegates as you hunt high and low to find the Golden Tickets

OFFICIAL CONFERENCE OPENING

Your reward for getting things done shouldn’t be more work! Discover practical ways to work smarter using better systems, technology, automation, KPIs and team structure. Reduce double handling, take back control of your day and create more capacity, autonomy and breathing room, without compromising service or results.

Take a moment to relax, enjoy the morning tea refreshments and recharge. Connect with fellow delegates, share ideas and build new relationships.

What if the secret to building an extraordinary property management team could be found behind the scenes at Disney? Drawing on lessons from her experience studying at the Disney Institute, Jo-Anne Oliveri reveals the leadership principles that create exceptional cultures, engaged teams and unforgettable experiences. Discover how Disney’s approach to leadership, purpose, people and service can be translated into practical strategies for today’s property management businesses. From setting clear expectations and empowering your people to creating consistency and a culture of excellence, this session will challenge leaders to rethink how they lead and inspire teams that people are proud to belong to.

Google used to be the front door to your business. Now it's ChatGPT, Perplexity, and AI Overviews - and most property professionals have no idea whether they even show up. In this session, Kylie Walker breaks down what AI-discoverability means, why traditional SEO tactics aren't enough anymore, and the content creation blueprint she's used to build a market-leading, AI-visible brand from scratch. Attendees will learn how AI search engines choose what to surface, what kind of content earns a place in those answers, and the practical, repeatable system for creating content that gets found, not just published. This isn't theory. It's the exact framework Kylie has used to build a trusted voice and owned audience in a crowded industry, translated into steps property managers, investors, and business owners can start applying immediately.

As a former Property Manager, Licensed Real Estate Agent, REIWA Trainer and Assessor, and now a Landlord Insurance Specialist with PIP, I have a unique perspective spanning both the property management and insurance sectors. This engaging and practical session will explore emerging property use trends, including long-term rentals, short-stay accommodation, and Airbnb, while highlighting the risks and opportunities these changes present. Through real-life claims examples and national claims insights, attendees will gain an understanding of where things commonly go wrong, the financial impact of those issues, and the simple preventative measures that could have made all the difference. The session will also focus on practical risk reduction strategies, common exposure points, insurance terminology, and proactive property management processes that help reduce claims, administration, and stress for both Property Managers and landlords.
 

Hiring in Real Estate, particularly Property Management can feel like a constant cycle, filling roles only to find the fit is not quite right and starting the search again. In this session, Katie Cotton explores what drives that cycle, from the true cost of a hire to the greater cost when it does not work out, and how the onboarding process plays a bigger role than many businesses realise. The session also turns to a growing challenge in recruitment, where AI written resumes meet AI written job ads, and businesses risk losing clarity on what they actually need. Drawing on real world examples, Katie will unpack how to use technology for the right reasons, including candidate matching done well, what culture fit really means beyond the buzzword, and practical tips to help property management businesses build stronger, more sustainable teams.

Take a moment to relax, enjoy the morning tea refreshments and recharge. Connect with fellow delegates, share ideas and build new relationships.

Join Shane Stone a 30-year property management veteran, a qualified counsellor, real estate business owner and industry motivator... a high-energy keynote on mindset, motivation and making every minute count. This isn’t about surviving Property Management – it’s about thriving. Shane often states. "I'm not a smart guy I'm just super driven and utilise my time to its maximum". Discover how to stay motivated, build resilience, sharpen your focus, maximise your time and push yourself to new levels. And remember, we’re not robots! Passion, purpose and energy matter. Reignite what made you love this industry, reconnect with your purpose and bring your best self to work every day.

Think bigger. Work smarter. Elevate yourself. Buckle up... this is one session you cannot afford to miss!
 

Get Ready For A Night To Remember
Sailing the Gold Coast Waterways

It is your time to relax and celebrate on the Gold Coast waterways with colleagues and industry friends as you indulge in a delicious buffet dinner, enjoy a selection of beverages and dance the night away while celebrating the friendships, achievements and memories that have shaped our industry over the past 25 years. 

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High performance isn't built through giant leaps. It's built through small, consistent improvements. In this practical and inspiring session, discover how becoming just 1% better every day can transform your productivity, client service, mindset and results. You'll leave with simple strategies to build better habits, raise your standards and create lasting success – one day at a time.
 

A deep dive into hidden operational, compliance, and financial risks inside rent rolls, and how to eliminate them. Most agencies think risk equals tribunals or fines. The biggest risks are silent, compounding, and sitting in plain sight
 

Take a moment to relax, enjoy the morning tea refreshments and recharge. Connect with fellow delegates, share ideas and build new relationships.

MORE DETAILS COMING SOON

Discover practical strategies to build a property management team that feels valued, supported and motivated to stay. This session explores workplace culture, clearly defined roles, effective leadership, career development and meaningful performance management. Property managers will gain tools to thrive in their roles, while principals will learn how to strengthen engagement, reduce turnover and create a high-performing, sustainable business long term.

The word 'busy' is synonymous with Property Management, but are we measuring what we are busy doing? Being busy doesn’t always mean being productive and overwhelm shouldn’t be accepted as simply part of the job. In this practical and thought-provoking session, Julie challenges the industry to look beyond portfolio numbers and explore what is really consuming our people’s time. From interruptions, rework and double handling to poor processes, unclear responsibilities and unnecessary administration, discover the hidden “busy tax” quietly draining capacity from your department. Julie will explore how to identify where time is really going, distinguish genuine workload from operational inefficiency, and create capacity without automatically adding more people. Because you don’t fix busy by asking good people to work faster - you fix the business that keeps making them busy.
 

MORE DETAILS COMING SOON

For our Prize Draw Giveaways