Training & Events - DETAILS

On-Line Live PM Training

THE FIRST CLASS RECEPTIONIST
The receptionist is the most important person in your organisation. They are the first person that your clients and customers come in contact with. Discover what it takes to be a First Class Receptionist.

Event Code: OL PM TRAIN

Location: All States

From: 08/10/2024 to 12/11/2024

Time: 10:30am to 11:45am QLD Time

Event Description:

All training sessions are interactive and allow for open discussion time at the conclusion of the training. Attendees are guaranteed to leave the training session feeling refreshed, motivated and energised.

LEARNING OBJECTIVE OUTCOMES

  • Learn how to greet clients so your organisation is remembered
  • Learn how to answer the telephone and direct calls
  • Learn how to incorporate out of the box telephone techniques that will have you speaking with your clients on a different level
  • Learn how to effectively communicate with your clients and your customers - What to say and what not to say
  • Learn to mirror your clients so they feel comfortable speaking with you
  • Learn the basics of personal and office presentation
  • Learn how to be a value-added team member to your property management and sales department

HOW OUR LIVE INTERACTIVE ON-LINE TRAINING WORKS

  • Step 1 - Register for the session below by clicking 'Add to cart'
  • Step 2 - You will receive a confirmation email
  • Step 3 - You will be emailed a Zoom training link on the morning of the training 30 minutes prior to the session
  • Step 4 - Make sure that you click on the Zoom training link at least 10 minutes prior to the session to avoid any connection hiccups
  • Step 5 - The training will commence

    *The training session time may vary by 15 minutes depending on the close 'Open forum discussions questions'.

Special Note: During the on-line training sessions, you will not be able to ask the trainer questions, however, you will be able to type questions to the message section, which the trainer will answer at the conclusion of the session. 

TRAINER
Debbie Palmer (Managing Director)
REIQ Multiple Award-Winning Property Manager of the Year.
Expert Property Management Trainer & Consultant | Health Checks | PM Checklists & Procedural Systems | Due Diligence | Rent Roll Sales

Debbie is passionate about property management, which comes across during her training delivery. She is fast-paced and genuinely cares about motivating and educating all principals and property management team members to reach their full potential.

Debbie celebrates more than 30 years' experience in her property management career, working as a property manager and a business owner. She is the founder of the PPM Group (Est. 2000), a national company that encourages and supports business development opportunities within property management departments through the development of procedural systems, coaching, live training broadcasts and learning resource tools.

Debbie guest speaks with thousands of principals and property management team members each year around the nation and overseas on how to improve profitability, performance, and productivity.

Debbie is well respected in the industry and has dedicated her working career to improving the 'mindset' of principals and property managers, as well as the day-to-day internal operations of the property management business.

Investments

1. Annual On-Line Training Subscribers (FREE)  $0.00  Add to cart
2. Non-Subscribers - General Public (Per Individual Agency)  $99.00  Add to cart