PPM TV

E15: PPM | TV - Taking Rent Roll Growth Seriously] In this episode of ppm | tv, Debbie Palmer shares her advice for property management agencies who want to take the growth of their rent roll seriously, but may not know where to start, who to recruit or what activities to engage in. Debbie''s focus in on establishing a solid foundation and having a clear vision and strategy. more...

E14: PPM | TV - Not all business is good business In this episode of ppm | tv, Debbie Palmer shares the 80/20 management rule where we often invest 80 percent of our time managing 20 percent of the properties. The focus on being a successful property management business is about working smarter not harder, implementing and embracing a new management selection criteria, being educated and strategic, managing less properties while generating greater profits and being pro-active rather than re-active. more...

E13: PPM | TV - What to do if an agency doesn''t win the business? In this episode of ppm | tv, Debbie Palmer shares key points on what to do if an agency does not win the business. She talks about how you can walk away knowing if you were successful in presenting your services and the importance of constant follow up. more...

E12: PPM | TV - Business Tools and Marketing Material to Win New Business In this episode of ppm | tv, Debbie Palmer discusses what business tools and marketing material a property management business needs to invest in to stand out and win new business over your competitors. If you are going to take the growth of your business seriously it is important to know your scripts and dialogues to overcome objections, stand out as a professional, know why a client should choose you and how to close the deal. more...

E11: PPM | TV - Top 3 Client Service Tips In this episode of ppm | tv, Debbie Palmer talks about the importance of having a client service strategy as well as a client service budget, which is ultimately an extension of a marketing and advertising budget. The focus points are to do the little things well and often (that don''t necessarily cost a lot of money) to wow your clients/landlords and tenants, connect often and build relationship, know what you are doing well and what you can improve on by conducting surveys, always be consistent and how to upsell and generate greater profits by implementing an annual client service strategy. more...

E10: PPM | TV - Service Guarantees In this episode of ppm | tv, Debbie Palmer discusses what it required to have a meaningful service guarantee as opposed to a list of standard actions and tasks that you are required to perform. Two of the key points shared are to offer real value to the client/landlord if you fail to deliver on your service guarantee and be mindful that you can deliver and follow through on what you are guaranteeing. more...

E9: PPM | TV - How much should a BDM be paid? In this episode of ppm | tv, Debbie Palmer talks about the importance of engaging a Business Development Manager to grow the business and how you can keep them focused and motivated. more...

E8: PPM | TV - BDM Incentives and Commissions In this episode of ppm | tv, Debbie Palmer talks about incentives and commissions for Business Development Managers and the different structures and models embraced by different agencies. There is a strong focus on the pros and cons of introducing different incentive structures and how getting it wrong can cost your agency money and lost bottom-line profits. more...

E7: PPM | TV - Delivering Perfect Service In this episode of ppm | tv, Debbie Palmer shares her perspective of delivering perfect service. The key points focus on being believable in selling your services, the importance of establishing clear expectations for landlords and tenants, being in control of your week and establish strategies on how best to retain business. more...

E6: PPM | TV - Consistency of Service In this episode of ppm | tv, Debbie Palmer discusses why it is important for every property management business to deliver a consistent service and the same process for every day-to-day activity to avoid complaints, lost business and negative reviews. more...

E5: PPM | TV - Property Management Service Red Flags In this episode of ppm | tv, Debbie Palmer identifies some of the common red flags in a property management that could suggest that you need to focus more effort and time on your client service and establish a strategy to avoid lost business and profits. and some tips on how to avoid them. more...

E4: PPM | TV - Changing the Public Perception of Property Managers In this episode of ppm | tv, Debbie Palmer shares a few of her top tips in how to change the public''s perception of property managers. The key is to go back to the basics and put yourself in the landlord or tenant shoes and see the situation from all aspects and points of view. It is about quality service, relationship building, having a client service strategy and discovering the little things that you can do to stand out. more...